Residential Drop Ship Information

Dundalk LeisureCraft Responsibilities

1) Building and packing your sauna in a crate
2) Arranging for shipping to your home

Trucking Company Responsibilities

1) Making an appointment to deliver your sauna
2) Delivering your sauna to the end of your driveway or curbside
a. The trucking company is NOT responsible for unloading the sauna
b. The trucking company is NOT going to back their truck into your driveway
c. Most times the trucking company will deliver with an 18 wheel truck
i. Will this size truck fit on your road or neighborhood?
3) If the sauna crate is less than 92” (7 feet), the trucking company may have a lift gate on the back of the truck which can be used to assist getting the sauna off the truck.
4) If the sauna crate is more than 92”, there will not be a lift gate to unload the sauna crate and the customer needs to decide how they are going to get the crate off the truck.

Customer Responsibilities

1) Returning phone calls to the trucking company in a timely manner, to arrange delivery
2) Determining how the sauna is going to be unloaded from the truck
    a. Crates will vary from 6 feet long to 14 feet long
    b. The crate’s weight will vary from 800 pounds to 1600 pounds, depending on the size of the sauna
3) Customer is responsible for unloading the sauna crate from the truck
    a. Suggested methods for unloading the truck
        i. Use a forklift or other mechanical piece of equipment
            1. When using a fork lift to pick up the crates, they must be picked up from the end of the crate and fork lift extensions are required.
       ii. Renting a tilt tow truck to pick up the sauna from the local terminal and have it delivered to your home
       iii. Have a crew of helpers able to either take the sauna off the truck or unload the crate while on the truck until the crate can be lifted off the truck
4) If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL). Immediately, contact your dealer or Dundalk, so we can contact the shipper.
    a. Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.”

Regular sauna maintenance is an important aspect of owning a sauna and is essential for preserving the longevity of the sauna and ensuring a pleasant and relaxing experience.

General Guidelines

• Use towels on benches to protect the wood and absorb sweat during sauna use.
• Depending on local humidity and weather conditions, the cedar may shrink or expand as it absorbs moisture. The goal is for the cedar to expand into the stainless-steel bands, tightening the sauna staves.
• It is recommended to tighten the bands after the initial installation—typically within the first month—and then check them periodically to ensure they remain secure. Use a ¾” wrench to tighten as needed.
• Ensure that both the air inlet and outlet vents are unobstructed to maintain proper airflow.
• The exterior of your sauna can be stained using any product recommended by your local retailer. LeisureCraft recommends and stocks Livos stain products for this purpose.
• The interior is typically left natural and unfinished, but if you wish to enhance and protect the wood, Meldos Sauna Oil by Livos—also available from Leisurecraft—can be applied to bring out the cedar’s natural color and grain.

After Each use:

• Ventilate the sauna: Open the door after each session to allow fresh air circulation and reduce moisture buildup.
• Wipe surfaces: Use a clean, dry towel to remove sweat and moisture from benches, backrests, and all wooden surfaces.
• Rinse with cold water: This helps close the pores of the wood and promotes faster drying.

5 Year Residential Limited Warranty Policy

All products designed and manufactured by Dundalk LeisureCraft Inc. ("LeisureCraft") are covered by a limited warranty against defects in materials and workmanship under normal residential use for a period of five (5) years, beginning on the date the product is received by the original end-user consumer.

This warranty does not apply to defects resulting from normal wear and tear, improper installation, insufficient or improper maintenance, natural weather conditions or failure to follow the manufacturer's installation, usage, or care instructions.

In the event of a valid warranty claim, LeisureCraft will provide replacement parts at no charge. However, the replacement of parts will not extend the original warranty period.

This warranty is limited solely to the replacement of parts and does not cover any associated service, labor, or installation costs.

For warranty claims or inquiries, please contact LeisureCraft customer support at:

Phone: 888-923-9813

Email: support@leisurecraft.com

For products offered by LeisureCraft that are not manufactured by LeisureCraft, please refer to the warranty policy and terms provided by the manufacturer.